I told seller I actually do not need the adapter anymore, since I've got one locally. Posted by 3 years ago. Seller refused, they insisted in order to issue a refund I'd to return the item back to them. The seller advised me to wait a couple of more days, which I did, and 8 days later, still no package. Open a case, wait for a return label, if it hasnt been issued after 8 days, then "ask ebay to step in" and they will issue a return label. The seller should issue your refund within six business days after the return … Archived. And because I've never received the item, I requested a refund. For Authenticity Guarantee purchases, eBay Money Back Guarantee does not cover returns on the basis that an item is not as described when the item is considered final sale. If a buyer receives an item that's different to the listing, or if it arrives damaged or faulty and the purchase is covered by eBay Money Back Guarantee, they can return it to you even if your return policy states that you don't accept returns.. We do not get a choice in the matter is the blunt answer to the question. But when I get it, it's locked down with Apple account! I bet the seller is not actually in Canada. Appeal eBay's decision about a return or missing item for sellers If you don't agree with our decision after we've stepped in to help resolve an issue between you and your buyer, you can appeal by providing new information within 30 days of the case being closed. Normally when a buyer opens a case, the seller is given the opportunity to try and rectify the issue. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. eBay will force the seller to issue a pre-paid return label and he will be forced to refund you in full including P&P. eBay doesn't care whether the seller accepts or refuses the package, they just care that the shipper offered it to them. I bought an iPhone last month that seller described as in working condition. 11 March 2017 at 10:43AM edited 30 November -1 at 12:00AM in Ebay, Auctions, Car Boot & Jumble Sales. Once you've shipped your package back to the seller, you can track the status of the returned item in the Purchase History section of My eBay when it's being handled through the regular eBay returns process. Returns, missing items, and refunds for buyers | eBay 558575328310 a8a63978-6831-4798-858d-e0bf8171eccb:176a680c157 19997 The seller can't send a return shipping label . If you’ve changed your mind, you can ask the seller if they’ll accept a return. eBay Authenticity Guarantee items are considered 'final sale' when the seller doesn't offer returns or the return is outside the seller's stated return window, and the item is in new condition. Seller refusing return for a refund. The Return Shipping just leaves your refund in his hands a little longer. Close. Seller refusing return for a refund. If the seller told you that he's lying. ebay seller refuses refund. If you must, still don't but also don't use UPS for shipping. ... Don't use eBay to sell stuff. Ebay will FORCE a refund if required from the seller. So you win either way. But if he refuses to send return postage, he loses the Dispute and is required to refund you. Once your package is either delivered or refused and on it's way back to you, eBay … 9 9. Refusing the package is the same as accepting the package. 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