Thank you for visiting our Help Center. Donât Try to Keep Packages Received By ⦠Let me start off by saying, I work at a Wal-mart. ! Once I received the wrong item in my order. I sent them an e-mail saying we never received the flash drive, but Did get the laptop and printer. The company should send someone to pick up the product within a reasonable timeframe. If you have concerns that a product is priced inappropriately, please complete the Prohibited Product Policy form below. Do I have to send the extra item back? We got the correct laptop and the printer we ordered. We ordered a Motor Guide trolling motor Tuesday 8/11/20. Walmart sent me the wrong item. In general, this creates certain disapproval by customers for the Amazon platform and affects businesses, as a whole. Very few things go back on the shelf these days. So apparently somebody in their warehouse goofed, and put my shipping label on the wrong ⦠I recently made a purchase for a $200 item from a very large online electronics reseller. We ordered one laptop and printer and flash drive. The CSR untangl... A WalMart customer review by GetHuman user ~Big Bear of Arkansas from November 27th, 2017 We have not received the item thought it was charged to our we card that same day.We do not have tracking number to be able to check status. In fact just this week, someone returned a video card box(i think it was an FX 5200 box), with a Rage 128 card inside. We have some current frequently asked questions and answers to help.If you need to return an item you can start this from your account. Are the sellers counting on the buyer to just accept and keep the item to avoid expensive shipping fees, when they say "Okay, i will refund your money, provided you send back the item and pay for the return yourself!" I contacted walmart to see what the issue was, and they said they screwed up but don't have an explanation for the mix up. They made a mistake, and shipped me a different product, worth about $6000. Saying they will pay me back after the item was received. Because the companies have to take mother risk that the boxes have been opened, tampered with, everything is all original etc. ALL THE TIME, people bring back stuff with the wrong item inside. but not the flash drive. All the invoices, and even the shipping/tracking info say they sent me what I ordered. This shouldnât cost you anythingâand you shouldnât be inconvenienced in any way. Today we got another huge package, and in it was a different laptop, with twice as much ⦠I asked them to send me a pre-paid shipping label for UPS, thereâs a UPS store down the block from me ⦠It was recieved clear across the country to california and i am from pennsylvania. The tracking number on the package should help them locate where the items need to be sent next. Luckily, there is a way to deal with this issue that could be a result of deviating from the original order placed by a buyer. Can you either track the order or send us a tracking number so we canât find our motor? Dear Lifehacker, I actually got two of something I ordered at Amazon. Now they said to just repurchase the item and they would make sure it was done correctly this time. The delivery date was to have been 8/13/20. A problem arises when Amazon sent the wrong item to a buyer. This sort of thing happens all the time. I contacted the seller and they wanted me to drive down to my local post office, wait in line and then pay for the return. Some sellers use glorified studio pictures of a perfect item, but does not have that item in stock. To just repurchase the item and they would make sure it was done correctly this TIME you either track order... 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